Posts Tagged ‘Hughesnet’

Re-Hash: Internet Woe’s

Ok so my home Internet is still down. Fortunately I have some posting ability at work.

Here’s the scoop as it were.

For the last year I have had HughesNet. I have a download limit of 350 Meg every 24 hours. I exceed that, either via E-mail, video, downloading, or what have you and they knock me to “dial up comparable”

Right.
It was supposed to be 1.5 meg down. I never came close to seeing that speed. But I will admit what I had was better than dial up. Credit where credit is due. However the Turbo gateway constantly went down, we experienced outages in all sorts of weather, and several network related outages as well.

But this past weekend it went out. And when my Dish Network came back, the Internet didn’t.

So I called’em up, to figure out what was going on.

Right about here is where the bobsled to hell started.
They wanted to charge me $150 to come out just to find out what was wrong with my system. Seems they could not figure out what it was over the phone, and all of the fancy lights that they have in the modem wasn’t telling them anything.

I was paying almost $90 a month for the last year for this service.
In any other ISP broadband, DSL, cable, etc. folks will come out and trouble shoot your system and it is all part of the plan. I worked for AT&T and I worked on U-verse. I know how that goes. Unless the customer lit the modem on fire and used it for polo practice, we fixed it. Customer abuse versus wear and tear of faulty equipment, all understandable. Not so here.
Here we have absolute disregard for keeping a customer, just a desire to sell their equipment with a massive start up cost, a installation charge that warranties nothing and no maintenance of any form save yourself.

So after over an hour of arguing with a tech support rep who tried to tell me there was no way to test coax (It was at this point I asked for a supervisor) I was told that it didn’t matter what I did or said, the only thing HughesNet was willing to do is give me 30 days free. Which means I would still be out $50 for the repair.

By this time I confess I was hoping mad. Between being treated like an idiot (TSR: “Sir, I don’t know who you were working for before but there no way to test the integrity of Coaxial cable.” Me: “Your joking right? How do you think Cell towers work?” TSR: “Uhm……”) and finding out that absolutely none of my equipment or installation was covered in my obscene cost per month with the ridiculous amount of restrictions: I canceled the service.

I was then sent to a CSR who tried to convince me to stay with them, and who told me if i canceled I would be subjected to a $79.99 fee for disconnection. (Me: “Let me get this straight, your going to charge me $150 to send someone out here to find out whats wrong with a service that doesn’t work yet your going to charge me $79.99 to flip a switch on a service that already doesn’t work? And you have the audacity to ask me why I’m canceling my service?”)

Within 4 hours of cancelling my service I have a MiFi unit on the way from Verizon. My wife and I have had their cellular service for over ten years now, and I know from first hand experience what to expect not only from their Customer Service but also from their technical support. Having worked on their towers I know how their coverage is as well. I feel confident in this choice.

I also feel confident in knowing I’m saving about $20 a month and I don’t have that 350 meg limit looming over my shoulder like a Gorilla.

So if any of you rural folks out there are considering going to a Satellite ISP, take some time and research some other opportunities first.

Internet Woes and Birthday Parties

So HughesNet managed to really piss me off. My internet went out in the winter blast we had this past week.

My Dish came back. My Internet did not. After arguing with a guy who could not speak English I was told that a technician would call me in 3 to 5 days to set up a appointment and they would charge me $150 for the visit.

After I picked me jaw off the floor I cancelled the service.

So this the first time doing a full scale post with my Droid phone. I have signed up for the Verizon MiFi system. Will be a day or three until it gets here. Until then v00d3w has the helm.

Once I have internet again I’ll give a much more detailed telling of the debacle.

Meanwhile Happy Birthday today to my Critter!!

Posted from WordPress for Android

Radio Intercepts

Round 9. MX needs to learn to keep up pic.twitter.com/Wx8I…

  • photo from Tumblr

    cigarben:

    RIP Jose Orlando Padrón @padroncigars One of the absolute best. #cigars #cigar (at Stogie Review Studios South)

    12/06/17

  • photo from Tumblr

    milligan-vick:

    Halloween Witcher
    art by Nastya Kulakovskaya

    Candy as Yennefer
    Anna as Ciri
    Torie as Triss
    photo by me

    10/31/17

  • photo from Tumblr

    Tejuino a local traditional Guadalajara cocktail. Tastes like a liquid corn tortilla

    10/25/17

Translator
English flagItalian flagKorean flagChinese (Simplified) flagChinese (Traditional) flagPortuguese flagGerman flag
French flagSpanish flagJapanese flagArabic flagRussian flagGreek flagDutch flag
Bulgarian flagCzech flagCroatian flagDanish flagFinnish flagHindi flagPolish flag
Romanian flagSwedish flagNorwegian flagCatalan flagFilipino flagHebrew flagIndonesian flag
Latvian flagLithuanian flagSerbian flagSlovak flagSlovenian flagUkrainian flagVietnamese flag
Albanian flagEstonian flagGalician flagMaltese flagThai flagTurkish flagHungarian flag
Belarus flagIrish flagIcelandic flagMacedonian flagMalay flagPersian flag 
Unit Supply

Visit Stores we support

My first hand, brick & mortar location for cigars, and a regular hang out for myself Romeo's Uptown Pipe & Cigar

CI My regular internet source for cigars

Cafe DuMonde My other favorite coffee, coffee with chicory!

Adagio Tea An Excellent Tea selection

Berry Bros & Rudd is one of the only places I can get my treasured Green Spot Irish whiskey shipped to the US. Fair warning, shipping is not cheap.

Ranger Coffee is my choice for high octane coffee. It'll put hair on your chest, and probably other places your not used to or expecting to have it!

The ®Evil Cafe Press Store- Your one stop shop for all things Evil!

Disclaimer: I do not make a dime on any of these links except the ®Evil Cafe Press Store. The rest of these links are simply here for your experimentation of things I often mention and enjoy myself.

Nomenclature
Incoming Communication
Link Me!
®Evil
Authorized Personel Only